2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. Please log in to see all 19 sessions. A selection of conference sessions are available to everyone.


If you do not have the access you expect or would like to enquire about membership then please email advice@theforum.social

Gain accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently
on this form.

Gold Sponsor
Operating models, routing strategies and skill design - Module 1

Published on 13 November 2020

Operating models, routing strategies and skill design - Module 1

Module 1 - An introduction to call routing strategies and how they support different operating models and the benefits and pitfalls for each approach.       
 - Issues encountered when planning for Multiskilled environments
 - Understanding the purpose of multiskilling in your organisation
 - Balancing different perspectives

Comments (0)Number of views (25282)

Author:

Categories: Capacity Planning Modules

Tags:

Print
SilverPlus Sponsor
Silver Sponsors