2025 #Raising Standards Virtual On-demand

Catch up on our previous conferences. A selection of conference sessions are available to everyone.

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Gold Sponsor

Keynote - Operational Improvement

Raising standards isn’t passive, it demands resilience, agility, and purpose. This keynote explores how Quality Assurance, Training & Development, actionable insight, and people-centred change unlock meaningful improvement. Focus on what counts, leave behind what doesn’t, and lead transformation that lasts for your people and your customers.

Keynote - Insight

Forward thinking insight

Explore how leading customer operations teams are using data, analytics, and insight to drive transformation. Highlighting the shift from traditional reporting to real-time, embedded, and prescriptive analytics that directly influence customer and workforce outcomes.

Keynote - Planning

Understanding the Planning operating system, driving outcomes and behaviours not completing tasks and checklists. This keynote will explore what it truly means to build a best-in-class planning function, drawing on real-world insights from workforce forecasting, scheduling, and real-time operations.

Endnote

Action guarantees learning. And learning drives progress. To keep Raising Standards we need to keep learning and keep drive action

It’s not the ideas in our head that raise standards, it’s what you do with the ideas. Without action, the best ideas gather dust. Without learning, action becomes guesswork. And without reflection, we repeat the same mistakes. This endnote gives us the opportunity to reflect on the week of learning at our virtual conference and turn our ideas into impact.

Opening Keynote #RaisingStandards

Reset, Redefine & Raise Standards

Originally Broadcast Monday 13th October, 10:30

This keynote launches the week by challenging us to turn intent into action. Explore how learning, reflection and ownership drive personal growth and organisational progress. Discover how tools like the Learning Tracker, Reflective Method, and the Learning Pyramid support continuous improvement. We'll explore how to break out of firefighting, align strategy with daily action, and shift from “being busy” to “making a difference”. It's time to reset habits, redefine success, and commit to doing things differently. Because done will always beat intended.

SilverPlus Sponsor

Silver Sponsors