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2023 Partnership Awards: Northern Rail x Hellion

Published on 24 April 2023

2023 Partnership Awards: Northern Rail x Hellion

2023 Partnership Awards: Northern Rail x Hellion
An especially integrated and successful partnership has delivered a step change in culture at Northern Rail, moving the focus from health and safety to customers, and establishing NPS as the key metric of success. Guided by Hellon, the focus was on what was important to their customers.

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Categories: Library, Operational Improvement, Back Office & Beyond The Contact Centre, Awards Case Studies

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