2024 Spring Customer Strategy & Planning (Virtual)

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Published on 27 April 2022

British Gas - Speech Analytics Team 2022 Case Study

Connecting data unlocks the power of speech analytics at British Gas
Combining data from Speech Analytics with other data sources and using Power BI to create innovative user dashboards is unlocking new insight. This is enabling the operation to deliver measurable benefits in areas including productivity, sales, quality, customer satisfaction and regulatory risk.