2024 Spring Customer Strategy & Planning (Virtual)

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2023 Planning Awards: See how data scientists are transforming customer journeys at Legal & General

Published on 24 April 2023

2023 Planning Awards: See how data scientists are transforming customer journeys at Legal & General

2023 Planning Awards: See how data scientists are transforming customer journeys at Legal & General
Gathering information form front-line staff has mode possible automated workflows for 27,000 customers per month and led to greatly improved customer journeys. This has increased engagement with the operation. And it’s reduced repeat contacts, increasing the value that advisors can add to each call.
 
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