2024 Spring Customer Strategy & Planning (Virtual)

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2023 Innovation & Transformation Awards: Crowd sourcing innovation making it easier for all passengers at Northern Rail

Published on 24 April 2023

2023 Innovation & Transformation Awards: Crowd sourcing innovation making it easier for all passengers at Northern Rail

2023 Innovation & Transformation Awards: Crowd sourcing innovation making it easier for all passengers at Northern Rail
Focussed on “doing the right thing” making travel and access to travel by train easier for people who may have previously faced challenges. From dementia friendly signage, sign language, accessible toilets and using VR to help customers and front-line colleagues.

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