2022 Customer Strategy & Planning

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Sarah Banks, Macmillan Cancer Support - Quality Individual 2022 Case Study

Published on 27 April 2022

Sarah Banks, Macmillan Cancer Support - Quality Individual 2022 Case Study

Sarah Banks from Macmillan Cancer Support has introduced an innovative peer to peer assessment process which is reducing rework and driving consistency in their back-office processes. 

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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