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2025 Awards Case Study: Transforming knowledge management

Published on 13 June 2025

2025 Awards Case Study: Transforming knowledge management

NFU Mutual had a problem. Important information was scattered, duplicated, or outdated. People were storing knowledge in different places, making it hard to find the right answers when they were needed most. Some teams had strong knowledge management practices. Others struggled without clear direction. The result? Inconsistent content, wasted time, and frustration.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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