2022 Community Conference

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Published on 25 June 2025

2025 Awards Case Study: Simplifying processes to deliver faster outcomes

When Jordan McMeeken joined FSCS as an Operational Planning Analyst in September 2023, he didn’t set out to reinvent the wheel. His focus was simple: make things easier and faster for both customers and colleagues. Jordan has made a big difference by streamlining processes and using smarter tools. This saves time, reduces backlogs, and helps customers get their decisions faster.