2025 Best Practice Guide
Raising Standards

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2025 Awards Case Study: Making WFM work for everyone

Published on 13 June 2025

2025 Awards Case Study: Making WFM work for everyone

Newcastle Building Society had a problem. Their workforce planning wasn’t keeping up with the reality of their day-to-day operations. Forecasting relied on monthly client projections and the savings market was constantly changing. Team leaders struggled with manual tasks, and frontline colleagues felt let down. They knew things could be better—but change on this scale is never simple.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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