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2025 Awards Case Study: Bringing teams together to put customers first

Published on 13 June 2025

2025 Awards Case Study: Bringing teams together to put customers first

Kate Partridge and her team at Openreach had a challenge. The company, which plays a critical role in connecting homes and businesses across the UK, was going through change. The way teams were structured wasn’t helping customers get the service they needed quickly enough. Barriers existed between parts of the business. They caused delays, inefficiencies, and frustration for both customers and employees. Something had to change.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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