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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 24 June 2025

2025 Awards Case Study: Making absence management work for everyone

When Cara Wilson stepped into her role as Manager of the SMART team at Jet2, she wasn’t looking for quick fixes. She was focused on creating meaningful support systems that prioritised colleague wellbeing. Absence in the contact centre was high, and the processes to manage it weren’t always fair or effective. Cara wanted to change that—not just by reducing absence but by making sure colleagues felt genuinely supported.