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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 19 June 2025

2025 Awards Case Study: A year of change and challenge

Two years ago, the Planning Team at TSB was brought together as a central function, and since then, they’ve become a key part of how the business operates. 2024 tested them more than ever. They needed to act quickly due to big changes in the operating model, outsourcing, and restructuring. They had to adapt and ensure TSB could serve its customers every day.