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"As we’ve recognised along with other organisations is that there is a lot of vacancies within the market now making it really challenging to recruit into our planning team. We still really struggled to get applicants with the relevant skills. We shared the roles we currently had available to The Forum jobs page, and we saw a massive spike in applicants." Alix Corden, Scheduling Manager, VitalityHealth

Published on 19 June 2025

2025 Awards Case Study: A story of collaboration

Kelvin Curtis, the Resource Planning Lead at Northumbrian Water, and Steven Miller, the Resource Planning Manager at Benenden Health, aimed to bring people together. They wanted to share knowledge about the Genesys workforce management system. They had no idea how much it would grow. Two and a half years later, the WFM Community Support Group has grown into something much bigger than anyone expected. It’s more than a network. It’s a lively space. Here, resource planners from different industries connect, learn, and support each other in solving daily challenges.