Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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David Bruce

David Bruce

Business Consultant (Data Science)
 

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Michelle Gough

Michelle Gough

Head of Capacity Planning & Scheduling

Yorkshire Ambulance Service

Kevin Richardson

Kevin Richardson

Business Innovation & Customer Experience Lead

NHS Business Services Authority

Jacqueline Spencer

Jacqueline Spencer

Vendor Relationship Manager

Worldpay from FIS

Angela McCarthy

Angela McCarthy

Enterprise Planning Lead

Three Ireland

Fola Olafare

Fola Olafare

Contact Centre Manager

Transport for London

Gillian Stevenson

Gillian Stevenson

Head of Home Service Planning

Sky PLC

Jas Thiara

Jas Thiara

Head of Group Workforce Planning & Optimisation

Severn Trent Water

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