Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
You need to log in to the website to download an e-book PDF of the Best Practice Guides. Click on My Account at the top right to register or Log In.

Richard Laidlaw

Richard Laidlaw

Head of Planning, MI & Change

Sainsbury’s Bank & Argos Financial Services

Keith Stapleton

Keith Stapleton

Director

Select Planning

Adrian Hawes

Adrian Hawes

Director

Select Planning

Zoe Smy

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

Eoin Power

Eoin Power

Director of Planning

BT-EE-Plusnet

Nick Moule

Nick Moule

Head of Planning

Capita

Laura Moss

Laura Moss

Head of Operational Communications

Santander Operations

Richard Moore

Richard Moore

Enterprise Analytics Leader

Anglian Water

Nathan Milne

Nathan Milne

Demand Management Lead 

Co-operative Bank

12