2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: Enabling a seamless CRM transformation

Published on 19 June 2025

2025 Awards Case Study: Enabling a seamless CRM transformation

Rolling out a new system across an entire company is no small feat, especially when it hasn’t been done in 20 years. But that’s exactly what the Loop Dynamics Training Team at Yorkshire Water took on. Their challenge? Introducing Microsoft Dynamics CRM to more than 500 people while keeping everyday operations running smoothly.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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