2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: Driving change through collaboration

Published on 26 June 2025

2025 Awards Case Study: Driving change through collaboration

Sarah Rowell has been with NCFE for 25 years, and if you ask anyone in the customer support team, they’ll tell you she’s the glue that holds everything together. As a Senior Resource Planner, she’s the go-to person for anything from system knowledge to team support. But her recent work on the rollout of a new telephony and workforce management system is what’s earned her this award nomination.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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