2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: Customer service that works

Published on 26 June 2025

2025 Awards Case Study: Customer service that works

When Wheatley Housing and Content Guru first started working together, it wasn’t just about upgrading a phone system. Wheatley, Scotland’s largest housing, care, and property management group, had a clear goal: to make life easier for its customers. They needed a system that worked for them—not one they had to work around. And that’s where Content Guru came in.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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