2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: Curiosity, collaboration, and patience

Published on 19 June 2025

2025 Awards Case Study: Curiosity, collaboration, and patience

The Agency Operations Development Team aimed to boost efficiency at NFU Mutual Agencies. They knew it wouldn’t happen overnight. They were driven by a desire to truly understand how their business worked at a granular level. They knew that a company with over 300 locations and a self-employed agency network needed more than good intentions for real change. It required data, insights, and the ability to act on them.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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