2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: Changing the game, one step at a time

Published on 19 June 2025

2025 Awards Case Study: Changing the game, one step at a time

The OVO Central Planning Team aren’t the kind of people who shout about what they do. But their impact has been huge. They sit at the heart of OVO, making sure the right people are in the right place at the right time to serve customers better. It sounds simple, but the reality is anything but. Managing demand, predicting future needs, and supporting teams across the business takes skill, patience, and the ability to adapt fast.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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