2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: AI that changed customer support

Published on 26 June 2025

2025 Awards Case Study: AI that changed customer support

When Digital Language Partners (DLP) and Emovis first started working together, they weren’t the most obvious match. DLP is a small startup with big ambitions in AI-driven customer communication. Emovis is a major global player in tolling and transport solutions. But partnerships aren’t about size—they’re about shared vision. And what they achieved together proves just that.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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