2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: A year of change and challenge

Published on 19 June 2025

2025 Awards Case Study: A year of change and challenge

Two years ago, the Planning Team at TSB was brought together as a central function, and since then, they’ve become a key part of how the business operates. 2024 tested them more than ever. They needed to act quickly due to big changes in the operating model, outsourcing, and restructuring. They had to adapt and ensure TSB could serve its customers every day.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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