Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.


You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level
 - Jane Smith
 - Mohamed Ahmed
 - David Green
 - Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.
Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Module Title
Description of what the module contains and what you will learn from it
 - Point one of specific learning
 - Point two of specific learning
 - Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team
Webinar: See the WFM AI Assistant in Action in partnership with Sabio

Published on 21 April 2026

Webinar: See the WFM AI Assistant in Action in partnership with Sabio

Tuesday 21st April 2026, 12:00

WFM AI Assistant: Real-Time Intelligence for Smarter Workforce Decisions
Spot problems early. Understand the cause. Fix them immediately.
Managing workforce performance in real time has never been more complex. Volumes spike unexpectedly, AHT drifts, shrinkage creeps up — and by the time daily reports arrive, the damage is already done.
The Sabio WFM AI Assistant changes that.

In this live webinar, we’ll show how AI can continuously monitor performance, dynamically identify root cause, and recommend the best course of action — all in real time.

The WFM AI Assistant is a platform-agnostic AI solution that draws real-time data from:

  • Contact centre platforms
  • WFO and analytics platforms
  • HR systems
  • CRM solutions

It provides a unified, real-time view of workforce performance through:

  • Voice-based natural language interaction
  • Rich, graphical dashboards
  • Powerful intraday modelling capabilities

The result? Faster insight, better decisions, and improved service outcomes.

Live Demo: See It in Action

During the session, Jim Fleming and Scott Doherty will walk through a live demonstration of the WFM AI Assistant. 

 

Hosts and Speakers

Dave Vernon,
Director of Membership & Best Practice
The Forum

Donna Whyman,
Customer Operations Specialist
The Forum

Jim Fleming, 
WFM Solutions Consultant, 
Sabio

Scott Doherty, 
WFM Solutions Consultant, 
Sabio
 


 

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