Here is an example of how a Bespoke Learning Academy could look like for your organisation

You can view all the modules you need below. To see individual Modules in the showcase click on the dropdown at top left of the video. Module descriptions are below the videos.

You can gain Foundation Accreditation by watching at least one of the showcases below and completing this Accreditation Questionnaire. Send a copy of the questionnaire to your manager and accreditation@theforum.social for sign off. More information on accreditation can be found here.

You can download our Best Practice Guides here.

These modules are available to you until "Agreed Date"

Accredited Professionals

Congratulations to the following who have been accredited at Foundation Level

- Jane Smith

- Mohamed Ahmed
- David Green
- Karen Jones

Academy Launch & Tutorials

We can hold a launch for your academy so everyone understands how to access the modules and what they need to do to gain accreditation. We can also hold regular tutorials to layer in the learning and discuss how it is most appropriate to their role.

Start your learning

Your team get access to modules to help them focus on their learning, hear from other members on why learning is so important to them, how they build time into their diary for development and what they are doing differently because of this.

Your modules

We can add some of our box sets here or curate a set of individual modules that work best for your team.

Module Title
Description of what the module contains and what you will learn from it
- Point one of specific learning
- Point two of specific learning
- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Module Title

Description of what the module contains and what you will learn from it

- Point one of specific learning

- Point two of specific learning

- Point three of specific learning

Individual Modules

You can choose the modules from the full list that are most suitable for your team

Published on 01 July 2026

Webinar: The Manager's New Toolkit: Closing the Action Gap in the AI Era in Partnership with Centrical

Watch at your own pace

Frontline managers have never had more performance data, and never had less time to act on it. Signals are scattered across QA, WFM, LMS, CRM, and a growing stack of dashboards. Now AI agents are joining the workforce as a new layer to oversee, and the gap between performance insight and performance change is widening fast.

This is the action gap. Closing it is the defining challenge facing frontline leaders this year.

Join Ian Chappell, Director of Consulting, EMEA at Centrical, for a practical follow-up to The Forum's Best Practice Showcase. Ian opens with a look at why most platforms are widening the gap rather than closing it, then previews three Centrical capabilities built for the manager's job in a hybrid human-AI workforce:

External Insights: bring the signals managers are missing into one view, including from AI agent interactions
AI-Assisted Coaching: make coaching prep, documentation, and personalized goal-setting consistent, efficient, and more effective
AI Role-Play with Workflow Simulations: help reps practice the hard moments before they face them live

What you'll take away

Why disconnected systems and the rise of AI agents are widening the gap between performance insight and performance change
What frontline managers need to coach effectively in a hybrid human-AI workforce
A first look at three Centrical capabilities reshaping the manager's job

Speakers

Chris Rainsforth
Director of Learning & Innovation
The Forum

Ian Chappell
Director of Consulting, EMEA
Centrical

Ian Robertson
Customer Operations Specialist
The Forum

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