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Webinar: KPIs and how they drive the narrative of performance in partnership with NICE

Webinar: KPIs and how they drive the narrative of performance in partnership with NICE

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Event date: 09/03/2023 12:00 - 13:00 Export event

In this session we will look at the relationship between KPIs and how they are influenced by the context that they are measured in. Join Graeme Gabriel, WFO Solutions Consultant from NICE and Phil Anderson Director at The Forum for a lively and interesting discussion touching on;

  • KPI Interdependence
  • OKR to KPI
  • Context is everything
  • KPI Matrix
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Categories: On-Demand Webinar Recording, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight

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