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Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS

Published on 25 February 2025

Sabio's Vendor Spotlight Series - Transform Workforce Planning with Amazon FCS

Thursday 25th February, 12:00

Join Sabio for a concise, insight-packed webinar on how Amazon Connect Forecasting, Capacity & Scheduling (FCS) is transforming contact-centre planning. Built on Amazon Web Services, FCS uses AI-driven forecasting, intelligent scheduling, and real-time intraday management to help organisations plan with confidence, adapt faster, and improve both service and employee experience.

Discover how Sabio is helping customers move beyond spreadsheets to modern, data-led workforce planning with Amazon FCS — delivered by Sabio Group.

Dave Vernon,
Director,
The Forum

Jim Fleming,
WFO/WEM Solution Consultant,
Sabio

Pavan Dusanapudi,
Sr Solutions Architect, Applied AI,
AWS

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