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Published on 21 May 2023

Joint in-person event: AI Breakfast Briefing – What does AI mean for UK Contact Centres?

21st May 2024, Manchester

Event date: 21/05/2024 09:30 - 11:30 Export event

Date: 21st May 2024
Venue: Chamber Space, Elliot House, 151 Deansgate, Manchester, M3 3WD
Time: 09:30 - 11:30

AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at Chamber Space in the heart of Manchester for a live panel discussion on the impact of AI in UK contact centres. Our panel of experts will explore what AI means for advisors, customers, and the overall QA process.

Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps?

Plus, we’ll discuss how you can leverage existing AI solutions to:

Automate manual tasks and expand your QA coverage
Support evaluators with AI-powered insights
Personalise coaching sessions for better agent engagement

Our Panel
Nerys Corfield, (Contact Center Consultant, Injection Consulting)
Chris Rainsforth, (Director of Learning & Innovation, The Forum)
Ruth O’Brien (Director of Automated & Proactive Support, Intercom)
Derek Corcoran (Founder & CEO, Scorebuddy)

Our Agenda
9:30 a.m. to 10.00 a.m. - Meet & Greet (with coffee and pastries!)
10.00 a.m. to 11.00 a.m. - Expert Panel Discussion
11.00 a.m. to 11:30 a.m. - Networking