Operational Team Leader & Manager Learning Programme

The aim of this learning programme is to support the operational Team Leaders and Managers understand the key dynamic of operational effectiveness and basic planning principles. Focusing on the “Power of 1 & The Shrinkage Wheel”, the difference each person can make to the achievement of organisational objectives, customer outcomes and colleague experience through effective influencing skills. The programme is designed around on-demand virtual learning modules, which can be interacted with over the duration of the programme. To further embed the learning, support sharing of ideas and promote a transformation of understanding - optional virtual tutorial workshops with The Forum specialist team can be added. Prices start at £75 per person.

 
On successful completion of this programme delegates will become Professionally Accredited at the Foundation Level. 

Partner Article: Using game mechanics motivates and engages call centre employees seamlessly at Alvaria

Published on 10 December 2021

Partner Article: Using game mechanics motivates and engages call centre employees seamlessly at Alvaria

Using game mechanics motivates and engages call centre employees seamlessly while aligning employee behaviours to company goals – results in improved employee retention, performance, customer satisfaction and profitability.

71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. Alvaria Motivate turns those numbers around with engaging contests, recognition and rewards. Maximise your ROI with an optimised engagement solution. 

Watch the Alvaria Motivate demo

Video to learn: 

  • Why large contact centres need to embrace gamification to motivate agents and ultimately achieve better CX 
  • The reason why endorphin-releasing game mechanics reduces absenteeism by allowing agents to become continuously motivated with monetary and non-monetary rewards 
  • How implementing award-winning, industry-leading Alvaria Motivate can boost productivity and reduce attrition – saving approximately £3,000 per agent, per year. 

Watch the demo.

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Author: Leanne McNamee

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