One-day Workshops

Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling A story with Numbers.

 


Virtual Networking Group For Knowledge Management

28h January 2021, 11:00 - 12:30

This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.

Virtual Networking Group for Planning

2nd February 2021, 13:30 - 15:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

2nd February 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Field

2nd February 2021, 10:45 - 12:15

This group discussion will focus on planning for field services, providing an opportunity to dig deeper into specific challenges and broader issues.

Virtual Networking Group for Rail Industry

2nd February, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

3rd February, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group for Analytics & Power BI

4th February 2021, 09:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting
- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

4th February 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group For Speech Analytics

9th February, 15:00-16:30

This small discussion group is the chance to share experiences in gaining value from Speech & Text Analytics, especially in managing quality and improving customer experience and end-to-end processes. This group is for practitioners working in customer operations and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.

Virtual Networking Group For Branch & Retail

9th March 2021, 10:00 - 11:30

This networking group is designed for those who are planning for branch or retail operations, bringing together different companies to discuss current challenges, new ideas and solutions. 


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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