Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling A story with Numbers.
This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.
Categories: The Quality & Customer Experience Forum, Networking Groups, Knowledge Management
Categories: The Professional Planning Forum, Networking Groups, Planning
This Networking group is a chance for MI & Insight Analysts to get together and share.
- Recent work and tips for success
- Current challenges and crowd source ideas and solutions
Categories: The Data, Analytics & Insight Forum, Networking Groups, Data Analytics & Insight
This group discussion will focus on planning for field services, providing an opportunity to dig deeper into specific challenges and broader issues.
Categories: Networking Groups, Field & Branch
This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.
Categories: Networking Groups
This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.
- How have your operations been impacted by COVID-19 and the lockdown?
- How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
- Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.
This is a free member event, but, if you are not yet a member, you are welcome too to this event.
Categories: Networking Groups, Back Office
This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.
- Power BI & MI Reporting
- Delivering value with insight
Share your ideas, techniques and challenges, and learn from others.
Categories: The Professional Planning Forum, Networking Groups, Asynchronous Messaging
This small discussion group is the chance to share experiences in gaining value from Speech & Text Analytics, especially in managing quality and improving customer experience and end-to-end processes. This group is for practitioners working in customer operations and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.
Categories: Networking Groups, Speech Analytics
This networking group is designed for those who are planning for branch or retail operations, bringing together different companies to discuss current challenges, new ideas and solutions.