Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.
The CX challenges facing contact center leaders across the world have changed; top of the list is answering two pressing questions:
How do you do more with less? How can you maximize workforce efficiency? The Open CCaaS Advantage report explores how companies can overcome these challenges with an open approach to data, AI and contact center ecosystems.
The report demonstrates the shortcomings of traditional CCaaS solutions and gives you a guide to creating genuine ROI by building CX automation into the heart of your contact center applications.
Categories: Whitepapers
FourNet’s LADiT index is a go-to-map for every local authority considering the next steps in their digital transformation journey.
Our detailed CX analysis reveals the make-up of local populations with trends and analysis which will be critical for every council to consider when deciding how to invest in the latest tech and how to design their digital services and CX journey.
Categories: Library, Partner News, Whitepapers
This whitepaper, based on a survey conducted by The Forum in Spring 2024, explores the current state and future prospects of Customer Experience (CX) across various industries, with a focus on the impact of Artificial Intelligence (AI) and evolving technology on frontline agents, managers, and overall operations.
As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.
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Covid-19 Webinar Series 2
You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.
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On-Demand Conferences Catch up on the highlights Learn first-hand from practitioners and business leaders who are delivering successful change. Available to Forum Members
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Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table. They will be scheduled through the year and you can submit your interest at any point.