2025 Best Practice Guide
Raising Standards

Strategy Analyst Modules

Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.

2025 Awards Case Study: How an employee engagement platform transformed performance

Published on 26 June 2025

2025 Awards Case Study: How an employee engagement platform transformed performance

Capita Experience were facing the challenge many customer service providers face – how to deliver excellent customer service for a major UK brand efficiently, without impacting quality.

Customer queries needed to be handled quickly, but not at the expense of customer satisfaction. In an industry where small gains make a big difference, they were looking for something to help their teams work smarter, not harder. That’s where Centrical came in.

Read more

Best Practice Showcase Session


Awards Submission

Comments (0)Number of views (163)

Author: Leanne McNamee

Categories: Library, Awards Case Studies

Tags:

Print