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Published on 24 April 2023

2023 Quality & Improvement Awards: Calibration is key to success at L&Q

2023 Quality & Improvement Awards: Calibration is key to success at L&Q
Continually reviewing the QA process, L&Q have seen improvements in engagement, understanding and purpose, and calibration has seen improved consistency. This allows them to focus on what matters most.

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Categories: Library, Operational Improvement, Awards Case Studies

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