Scheduling is much more than creating shifts, so we have designed a series of webinars to explore the opportunities in developing the right flexibility strategy for your business.
Published on 21 March 2024
This video is to accompany the article in the 2024 Best Practice Guide: Shaping the Future
Operational readiness: managing volatility on Page 9.
You can download a copy of the 2024 Best Practice here.
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Categories: Library, Planning & Resourcing, Improvement & Quality, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
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