Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 15 May 2023

Technology Showcase: QStory

Powering Game Changing Contact Centres. QStory will be showing you how to use next level automation to supercharge agent engagement and unlock maximum performance.

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Author: Leanne McNamee

Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, 2023 CSP Videos

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