Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Kate Dent

Real Time Automation Lead
AXA

Paul Buckle

Change Manager
Legal & General

Dave Wilkinson

Regional Planning Manager
British Gas

Sarah Foley

Head of Customer Service

North Yorkshire County Council

John Kelly

Head of Data & Intelligence
North Yorkshire County Council

John Bousfield

Solutions Consultant
Verint

Graeme Gabriel

WFO Solution Consultant
NICE Systems

Andy Springall

Head of Sales, Service and Energy
Utility Warehouse

Mark Brown

Head of Resource Planning
Virgin Media

Matt Young

Enterprise Sales Manager
Verint

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