Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 07 May 2020

Principles of Persuasion

Hosted on 7th May 2020 by Phil Anderson

It is vital that Planning, Quality and Insight teams are able to engage with and influence their key stakeholders within their organisation. Stakeholders may need to be persuaded to change their view on something in order to become an advocate.
- What is Persuasion?
- Cialdini’s Principles of Persuasion
- Key Persuasion Techniques and the Influencing Toolkit