Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Alison Conaghan

Planning & Insight Specialist
The Forum

Ian Robertson

Insight & Quality Specialist
The Forum

Paul Smedley

Founder & Chair
The Forum

Stuart Dorman

Chief Innovation Officer

Sabio

Sue Bolt

Director of Workforce Optimisation Solutions
NICE Systems

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Categories: 2021 Speakers

David Kay

WFO Solutions Consultant

NICE Systems

Charlie Sneddon

Head of Sales Engineering

Calabrio

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Categories: 2021 Speakers

Jen Lee

Chief Strategy Officer

Intradiem

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Categories: 2021 Speakers

Huw Jones

Director, Solutions Consulting

Verint Systems UK

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Categories: 2021 Speakers

Dave Vernon

Director
The Forum

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