2025 Best Practice Guide
Raising Standards

Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

2025 Awards Case Study: Saving time and millions with digital workers

Published on 26 June 2025

2025 Awards Case Study: Saving time and millions with digital workers

Aldermore Bank had ambitious plans. As a growing financial institution, they wanted to improve efficiency, help their staff, and offer a better experience for customers. But they faced a challenge. Processes were slow, repetitive tasks were taking up too much time, and they needed a way to do things smarter. That’s where automation came in. The idea wasn’t just to implement technology—it was to create something that worked for the people using it.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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