Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.
See how an empowering leadership has released potential, building customer focus and enabling functions like real-time planning to innovate in analytics, technology and social media.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Awards Case Studies
Hear how a new pan-European workforce planning function was set up, consolidating working practices and cutting costs 6%, whilst engaging teams, gaining trust and credibility as a centre of expertise.
Categories: Library, Planning & Resourcing, Awards Case Studies
See how specialism created a culture of experts that took customer satisfaction to a record high, cut attrition, raised speed of answer by a third and is helping to grow the customer base 40% a year.
Categories: Library, Operational Improvement, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Awards Case Studies
Discover how collaboration and empowerment releases potential. By raising 1,300 ideas from colleagues in just 30 months, continuous improvement has saved 200 FTE overall and raised NPS.
See how autonomy to manage their own workstacks and influence the design of new systems has transformed engagement and underpinned significant cost savings.
Categories: Library, Awards Case Studies
Categories: Library, Data, Analytics & Insight, Awards Case Studies
Categories: Library, Planning & Resourcing, Operational Improvement, Digital & Omni-Channel, Awards Case Studies