Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

Complaints Handling

Tuesday 26th March 14:00 - 15:30

North America Planning Teams

Wednesday, 28th February, 16:00-17:30 GMT

Housing

Wednesday 20th March, 14:00 - 15:30

Local Government

Tuesday 12th March, 14:00 - 15:30

Outbound Contact

Tuesday 5th March 14:00 - 15:30

Contact Centre Platforms

Tuesday 5th March, 09:30 - 11:00

Branch & Retail

Thursday 21st March, 09:30 - 11:00

Field Planning

Thursday 21st March, 09:30 - 11:00

Back Office & Processing Operations

Thursday 21st March, 10:00 - 11:30

Digital Channel Planning

Postponed - New date ASAP

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