Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

1-Day Influencing Skills for Analysts & Managers

Date TBC

Learn how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence. After this course you will;

Understand the concept of influencing vs manipulation
Be able to apply social styles and six key principles to aid influencing
Appreciate how humans make decisions
Take away methods to try in the workplace

Categories: The Quality & Customer Experience Forum, One-day Workshops, Influencing Skills