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Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

2022 Innovation & Transformation Awards: BT-EE-Plusnet Customer Live Case Study

Published on 05 July 2022

2022 Innovation & Transformation Awards: BT-EE-Plusnet Customer Live Case Study

Held on 5th July 2022

Event date: 05/07/2022 13:00 - 15:30 Export event

A journey of transformation in customer experience

Massive transformation has been achieved across the BT estate, not just contact channels, using Brand & Transactional NPS data to build momentum in fixing what matters to customers, often small problems as well as bigger issues.

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Categories: Library, Awards Case Studies, 2022 Live Case Studies

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