Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Published on 24 July 2024

Navigating the AI Frontier

Arguably the biggest tech talking point in many years, AI is currently riding a wave of enthusiasm, investment and hype as organisations across the economy rush to capitalise on its clear potential. Behind the headlines, the contact centre industry sits right at the centre of moves to roll out AI-powered technologies to deliver on its core capabilities, including enhancing human skills and managing repetitive tasks.