Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Complaints Handling

Tuesday 26th March 14:00 - 15:30

North America Planning Teams

Wednesday, 28th February, 16:00-17:30 GMT

Housing

Wednesday 20th March, 14:00 - 15:30

Local Government

Tuesday 12th March, 14:00 - 15:30

Outbound Contact

Tuesday 5th March 14:00 - 15:30

Contact Centre Platforms

Tuesday 5th March, 09:30 - 11:00

Branch & Retail

Thursday 21st March, 09:30 - 11:00

Field Planning

Thursday 21st March, 09:30 - 11:00

Back Office & Processing Operations

Thursday 21st March, 10:00 - 11:30

Digital Channel Planning

Postponed - New date ASAP

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