Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Published on 11 March 2026

BPG26: Employee Metrics

Next, we turn to employee metrics. Vince Lombardi, one of the most successful American football coaches of all time, once said, “Happy employees lead to happy customers, which in turn leads to a successful business.” This captures the importance of employee metrics clearly. A good employee experience is the foundation of a sustainable operation, and these measures help us understand whether that foundation is strong.