Accuracy & Confidence

Advanced Forecasting Techniques And Analysis Tools


Bottom Up V Top Down Planning

Box Set: Best Practice In Insight, Reporting And Analysis

Box Set: Best Practice In Planning

Box Set: Box Set: Capacity Planning, Budgeting & Forecasting

Box Set: Engagement

Box Set: Knowledge Management

Box Set: Operational Effectiveness & Readiness

Box Set: Scheduling & Wellbeing

Box Set: Setting The Right Targets

Box Set: Shrinkage

Box Set: Telling A Story With Numbers

Building And Optimising Real-Time RAG Models

Communication Planning

Conformance & Adherence Value & Management Methods

Data Visualisation

Dealing With Ad Hoc Requests

Delivering Value With Targets

Descriptive Statistics - Part 1

Descriptive Statistics - Part 2a

Descriptive Statistics - Part 2b

Descriptive Statistics - Part 2c

Driving Strategy Through Capacity Planning

Driving Strategy Through Forecasting

Introduction To Capacity Planning

Introduction To The Planning Cycle

Managing Assumptions - Module 1

Managing Assumptions - Module 2

Measure Of Success In Capacity Planning

Measures Of Success For Scheduling

Operating Models, Routing Strategies And Skill Design - Module 1

Operating Models, Routing Strategies And Skill Design - Module 2

Shrinkage: Tracking, Managing And Optimising

Telling A Story With Numbers

Understanding Your Volatility & Flexibility

Volatility & Flexibility in Real-Time

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
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PO Box 173
High Peak
SK17 1DL

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