Learn new approaches to driving improvement in your role, alongside other professionals looking to gain new skills or knowledge and make a tangible difference over the coming year. Start by watching the first two case studies from the best practice showcase (William Hill & npower) and the first of the learning modules (review & assessment). Then complete the other modules and case studies at your own pace. You can pause at key points, to give time for reflection. As you complete each module write down a few bullets about what you found most interesting and how this could apply in your work. Then, at the end (unless you are on an ALP course), get your manager to sign off that you have been applying learning and email us to gain your Professional Accreditation Certificate as a Foundation Professional.
From this learning boxset you will:
- Learn how to put customer experience and quality at the heart of your operating model & culture.
- Explore how a fit-for-purpose monitoring & prioritisation framework can drive improvement and start to apply this in your work.
- Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change.
- See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.
Learning modules
Exercises
Click on the links to download the exercises
Best Practice Showcase