2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Webinar: Unwrapping Contact Centre Insights with Sabio

Published on 27 November 2025

Webinar: Unwrapping Contact Centre Insights with Sabio

Thursday 27th November, 12pm

Event date: 27/11/2025 12:00 - 12:30 Export event

Unwrapping Contact Centre Insights – Sabio Webinar

Many organisations using contact centre platforms only realise a fraction of their data’s potential, relying on native dashboards that often lead to siloed insights, limited customisation and manual workarounds to get data into a decision-ready state. Sabio’s Daisy O’Grady and Jim Fleming will discuss how integrating contact centre data into a broader data strategy can unlock faster, more strategic insights, while driving more value from your organisations’ solutions. By enabling BI teams with access to clean, structured data and CX domain expertise, organisations can drive greater value, agility and long-term ownership of their contact centre intelligence.

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Author: Leanne McNamee

Categories: On-Demand Webinar Recording

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