Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio

Published on 20 May 2026

Webinar - The Harrods Story: What It Really Took to Turn Data into Excellence in Partnership with Calabrio

Wednesday 20th May, 12:00

We’re excited to invite you to something truly special.

Join Calabrio  for an exclusive webinar on 20th May at 12pm, where we’ll go behind the scenes with Harrods, one of the world’s most iconic luxury brands, renowned for its uncompromising focus on customer experience and excellence.

This is a rare opportunity to hear directly from Liz Whitehouse, Harrods Analytics Analyst, as she shares an honest, practical look at what it really takes to embed analytics and drive value.

In this session, you’ll hear:

  • Harrods journey from early challenges to building trust, adoption, and finding real value
  • How they’ve turned insight into immediate action, from uncovering issues in real-time to influencing wider business decisions
  • The role of quality and analytics in elevating advisor performance and planning for peak

From relaunching their quality programme to building a culture of data-driven decision making, Harrods’ journey is a powerful example of what’s possible when technology meets a true commitment to customer experience. Don’t miss it.

 

Speakers

Chris Rainsforth
Director
The Forum

Liz Whitehouse
Analytics Analyst
Harrods

Scott Budding
Platform Consulting
Verint

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